1 Scope of application
1.1 In addition to the agreements made in the order confirmation, these General Terms and Conditions (hereinafter referred to as “GTC”) apply exclusively to all deliveries and services provided by Concept International GmbH (hereinafter referred to as “Concept”). This also applies to follow-up orders, regardless of whether these terms and conditions are expressly referred to again in the individual follow-up transaction. Any deviating terms and conditions of the customer shall not become part of the contract unless they are expressly accepted by Concept in writing. The execution of deliveries and services does not constitute acceptance of the customer’s terms and conditions.
1.2 The GTC apply to commercial customers.

2 Offer and conclusion of contract
2.1 Offers made by Concept are always subject to change, i.e., they merely represent an invitation to the customer to place a corresponding order. A contract is only concluded upon acceptance (order confirmation) of the order by Concept.
2.2 The order confirmation from Concept and the services specified therein shall be decisive for the content and execution of the contract. Deliveries shall be made in accordance with the specifications of the respective manufacturer of the version current at the time of conclusion of the contract. Unless otherwise agreed in writing, the customer shall be responsible for the selection of the products ordered, the intended results, and the successful interaction of individual components. Concept is entitled to have the contract performed in whole or in part by third parties.

3 Delivery and performance times
3.1 Unless expressly agreed otherwise, all deliveries are made at the customer’s risk. If a delivery is delayed due to circumstances for which the customer is responsible, the risk shall pass to the customer upon notification of readiness for shipment. Shipping insurance is taken out optionally at the customer’s request.
3.2 Concept provides its services Monday through Friday during normal business hours. Concept always strives to perform its services in a reasonable manner; however, it cannot guarantee the uninterrupted operational readiness of devices and programs.
3.3 Concept’s delivery and service times are provided at its best discretion based on the respective availability and order situation. The information is to be regarded as approximate only, unless an express binding commitment for a specific fixed date has been made in writing. Correct and timely delivery to Concept is a prerequisite.
3.4 Delivery and performance times shall be extended to a reasonable extent if Concept is prevented from fulfilling its obligations by force majeure or other unforeseeable and extraordinary events that cannot be averted despite reasonable care. Events within the meaning of sentence 1 include, in particular, war, riots, strikes, floods, pandemics, and other unforeseeable operational disruptions in the supply chains, e.g., due to extreme events affecting prices and availability.
3.5 Compliance with delivery and service times requires the timely and proper fulfillment of the customer’s contractual and cooperation obligations. In the event of default on the part of the customer, the delivery and service time shall be interrupted. The customer’s obligation to cooperate also expressly includes, for example, making inquiries with the local delivery company.

4 Prices and terms of payment
4.1 The prices stated in offers and order confirmations are based on Concept’s generally applicable price list on the date of conclusion of the contract and on the EUR/USD exchange rates on the date of the document. We reserve the right to adjust prices in the event of exchange rate fluctuations of more than 3% of the 20-day moving average (GD20) at the time of delivery. Furthermore, we reserve the right to adjust prices if unforeseen or extraordinary events in accordance with 3.4 lead to a price increase. The price adjustment will be specified prior to delivery, stating the reason and amount.
4.2 Prices are exclusive of the applicable statutory value added tax. This is shown separately where applicable and is calculated in accordance with the statutory basis.
4.3 Unless otherwise agreed, all payments are due before delivery or performance without deduction as a discount. If payment after delivery and performance has been agreed, the payment due date also applies to partial services and deliveries of a total invoice (partial payment due date).
4.4 Collection costs shall be borne by the customer. This also applies to credit card payments, which currently incur a 3% fee.
4.5 If the customer defaults on payment, Concept shall be entitled to charge the customer a flat rate of interest of 10% above the respective discount rate of the Deutsche Bundesbank for the duration of the default. Both parties reserve the right to assert and prove higher or lower damages.
4.6 In the event of circumstances that give rise to doubts about the customer’s solvency or willingness to pay, and in the event of default in payment, Concept shall be entitled to postpone the execution of deliveries and services until full advance payment or appropriate security has been provided. If the customer does not comply with a corresponding request within a reasonable period of time, Concept shall be entitled to withdraw from the contract in whole or in part. Concept reserves the right to assert further claims.
4.7 The customer shall only be entitled to set-off rights if their counterclaims are undisputed or have been legally established. The customer shall only be entitled to exercise a right of retention insofar as their counterclaim is based on the same contractual relationship as the disputed claim.

5 Retention of title
5.1 Ownership of the delivered goods shall only pass to the customer after all outstanding claims have been settled in full.
5.2 The customer is authorized to resell goods delivered by Concept in the ordinary course of business without disclosing the existing retention of title. The customer may agree on a retention of title without this transferring the conditional ownership to its customers.
5.3 The customer’s claims from the resale of the goods subject to retention of title, together with all ancillary rights, are hereby assigned to Concept in full. If the goods subject to retention of title are sold by the customer together with other goods not belonging to us or used to fulfill a contract for work and services, the claim shall only be assigned to Concept in the amount of Concept’s invoice amount. The assignment shall only be made in the amount of the co-ownership share in the sold item or the sold stock. The assigned claims serve Concept as security in the same way as the goods subject to retention of title.
5.4 The customer is entitled to collect the claims assigned to Concept until revoked and as long as they are not in default.
5.5 If the customer defaults on payment or if circumstances arise that give rise to doubts about their solvency or willingness to pay, Concept shall be entitled, at its reasonable discretion, to take back the goods subject to retention of title. The costs of return transport shall be borne by the customer. The taking back of the goods subject to retention of title shall only be deemed a withdrawal from the contract if this is expressly declared by Concept.
5.6 In the cases described in sections 4.6 and 5.5, Concept shall be entitled to disclose the assignment to the customer’s debtors.

6 Customer’s obligations to cooperate
6.1 The customer shall grant Concept the necessary time and opportunity to perform its services. The customer shall provide Concept with all necessary and reasonable support during the preparation and performance of its work.
6.2 The customer is responsible for the proper use of sold devices and programs. Before repairs and work are carried out on its devices and programs, the customer is responsible for backing up data at its own expense.
6.3 If spare parts are stored at the customer’s premises or at an affiliated service provider’s premises, proper handling and storage must be ensured. Any damage shall be borne by the party causing the damage, regardless of ownership.
6.4 If installation or service work is carried out at the customer’s premises, unimpeded access to the site must be ensured.
6.5 If service or installation work is carried out outside normal business hours (Monday to Friday, 8:00 a.m. to 6:00 p.m.), we reserve the right to charge higher hourly rates.

7 Product information, assurances, and characteristics
7.1 Unless otherwise expressly agreed, the information and illustrations contained in order confirmations, brochures, and other documents serve as non-binding product descriptions. Guaranteed characteristics within the meaning of Section 459 (2) of the German Civil Code (BGB) must be expressly designated by Concept in writing as “guaranteed characteristics.”

8 Warranty
8.1 According to the current state of technology, it is not possible to guarantee the proper functioning of IT devices under all conceivable conditions of use, areas of application, and applications, nor is it possible to rule out errors in apps and applications. For LED and LCD displays, we guarantee pixel error class II in accordance with ISO 13406. However, Concept bears the statutory warranty for the basic functional suitability and technical usability of its deliveries and services.
8.2 Defects, damage, and quantity deviations must be reported to Concept in writing without delay, namely: in the case of recognizable defects, etc., no later than 5 business days after delivery or performance, and in the case of other defects that cannot be discovered within this period even after careful inspection, no later than 5 business days after discovery. If a complaint is not made within the specified period, no claims against Concept can be derived from such defects.
8.3 If a delivery or service is defective or lacks warranted characteristics, Concept reserves the right to repair or replace it. The customer must grant Concept the necessary and reasonable time and opportunity to carry out the repair and/or replacement delivery. If the reasonable attempts at repair or replacement deliveries fail or are not possible within a reasonable period of time, or if a reasonable grace period set by the customer expires without the defect being remedied, or if Concept culpably delays the defect notification, the customer may, at its discretion, demand rescission of the contract (redhibition) or a reduction in price (abatement).
8.4 The customer is responsible for delivering the defective goods and also bears the costs thereof. Transport damage shall be borne by the customer.
8.5 In cases where defects in the products delivered by Concept were demonstrably not detectable, a service fee of EUR 60 shall be charged.

9 Liability
9.1 The liability of Concept, including its legal representatives and vicarious agents, extends to claims for damages resulting from a breach of contract caused by Concept or its vicarious agents (e.g., due to delay, impossibility, non-performance, breach of ancillary contractual obligations, breach of duties during contract negotiations, slight negligence), but only up to the amount of the net invoice amount of the delivery or service causing the damage: liability does not extend to lost profits, lost savings, damages from third-party claims, and other indirect and consequential damages, as well as loss of data.
9.2 The limitations and exclusions of liability in Section 9.1 do not apply in the case of liability for warranted characteristics under the Product Liability Act.

10 License and copyrights
10.1 The customer is obliged to comply with the license and copyright conditions of Concept, the manufacturers, and suppliers.
10.2 The customer is entitled to use the programs, drawings, process descriptions, and other documents made available to them for the performance of the contract for the contractually intended use. All copyrights and further rights of use remain with Concept. The customer is not permitted to use, reproduce, or transfer to third parties beyond the necessary contractual use.

11 Confidentiality
11.1 The customer is obliged to treat as confidential all operational and technical information that becomes known to them in connection with the preparation and execution of the contract and in which Concept has an interest in confidentiality, as well as all product and business secrets, even after termination of the contract.

12 Internet
12.1 Price and product information, as well as pictorial representations, constitute a non-binding, subject-to-change offer.
12.2 A customer order placed in the web shop or by email/fax constitutes an offer to Concept to conclude a purchase contract.
12.3 The contract is concluded by sending an order confirmation, a pro forma invoice, or delivery. Specified delivery times are always approximate.

13 Final provisions
13.1 Concept provides its services within the Federal Republic of Germany. The place of performance for both parties and the place of jurisdiction for all disputes arising from the contract is Munich, provided that the customer is a registered trader, a legal entity under public law, or a special fund under public law. However, Concept remains entitled to bring claims against the customer before another legally competent court.
13.2 The law of the Federal Republic of Germany applies exclusively.
13.3 By placing an order, the customer agrees that Concept may store the necessary customer data and process it internally for order processing purposes.
13.4 Amendments and additions to the agreements made must be made in writing to be effective; this also applies to this provision.
13.5 Should one or more of these provisions be or become invalid, or should a contract concluded on the basis thereof contain a loophole, the validity of the remaining provisions shall remain unaffected. In place of the invalid or missing agreement, the contracting parties shall agree on a provision that comes closest to the economic intent.

GTC Creation date: 01/02/2026